Frequently Asked Questions
Everything you need to know about your TréLuxe experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to trace your package through our carrier's website.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are TréLuxe products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery times vary depending on the destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.
How should I store my beauty products?
To maintain product integrity, we recommend storing your items in a cool, dry place away from direct sunlight and extreme temperatures.